Privacy Policy

Frequency of Joy ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services. By using our services, you consent to the data practices described in this policy.

We collect information you provide directly to us: Personal Information: • Name and contact details (email, phone number) • Billing information for payments • Information shared during coaching sessions • Communication preferences Automatically Collected Information: • Device information (browser type, operating system) • IP address and general location • Pages visited and time spent on our website • Referral source

We use your personal information to: • Provide and improve our services • Process payments and send confirmations • Communicate with you about bookings and offerings • Send newsletters (with your consent) • Respond to your inquiries • Comply with legal obligations We do NOT sell your personal information to third parties.

We use Stripe to process payments securely. When you make a payment: • Your payment information is sent directly to Stripe • We do not store your full credit card details • Stripe's privacy policy applies to payment data • Stripe is PCI-DSS compliant for secure transactions For more information, please review Stripe's Privacy Policy at stripe.com/privacy.

We use Resend for email communications. This includes: • Booking confirmations and reminders • Newsletters (only with your explicit consent) • Responses to contact form submissions You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or contacting us directly.

Our website uses minimal cookies for essential functionality: Essential Cookies: • Session management • Language preferences • Security features We do not use advertising or tracking cookies. You can control cookies through your browser settings.

We implement appropriate security measures to protect your personal information: • Secure HTTPS encryption for all data transmission • Secure payment processing through Stripe • Limited access to personal data • Regular security reviews However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

We retain your personal information for as long as necessary to: • Provide our services to you • Comply with legal obligations • Resolve disputes • Enforce our agreements Session notes and personal development records are kept confidentially and can be deleted upon your request.

Under GDPR and applicable privacy laws, you have the right to: • Access your personal data • Correct inaccurate data • Request deletion of your data • Object to processing of your data • Data portability • Withdraw consent at any time To exercise these rights, please contact us through our contact page.

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for any international transfers.

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

If you have questions about this Privacy Policy or our data practices, please contact us through our contact page. For GDPR-related inquiries, we will respond within 30 days.